Refund & Return Policy

01Overview

Shop Now Bd Online aims to provide quality products and a reliable shopping experience. If you receive a damaged, defective, incorrect, or eligible unwanted item, please contact our customer support team for assistance.

Return, replacement, and refund requests are reviewed according to the product's condition, order details, and the applicable consumer protection requirements.

02Return Eligibility

To help us review your request, please ensure that the following conditions are met wherever applicable:

• The item is unused, unworn, and in its original condition.
• Original packaging, accessories, tags, manuals, and included items are retained.
• You can provide your order number or other proof of purchase.
• The reason for the return is explained clearly to our support team.
• The request is submitted within the applicable return period communicated for the product or order.

03Non-Returnable Items

Certain items may not be eligible for return or exchange because of their nature or condition, subject to applicable law. These may include:

• Items damaged through misuse, accidents, or improper handling after delivery.
• Products that have been used, altered, or modified beyond what is reasonably necessary to inspect them.
• Personal-care, hygiene-sensitive, or sealed products where a return is restricted for health or safety reasons.
• Customized or made-to-order products, except where the item is defective, incorrect, or otherwise covered by applicable law.
• Items specifically identified as non-returnable on the product page, where such restriction is lawful.

These exclusions do not remove any rights you may have regarding defective, damaged, misdescribed, or incorrectly supplied products under applicable law.

04How to Request a Return

Follow these steps to request a return:

1. Contact our customer support team by phone or email.
2. Provide your order number, product name, and reason for the return.
3. For damaged, defective, or incorrect products, include clear photos or videos when possible.
4. Wait for our team to review your request and provide return instructions.
5. Pack the approved item securely with its original packaging and included accessories.
6. Send or hand over the item using the return method confirmed by our team.

Please do not send a product to an address that has not been confirmed by our support team.

05Replacement & Exchange

If you receive a defective, damaged, or incorrect item, contact us as soon as possible. After reviewing the issue, we will advise you about the available resolution.

Depending on the circumstances and product availability, a resolution may include:

• Replacement with the correct product.
• Exchange for an eligible alternative, subject to availability and any applicable price difference.
• A refund where a replacement or exchange is unavailable or otherwise appropriate.

Any replacement or exchange will be arranged after the request has been reviewed and the necessary return steps have been confirmed.

06Refund Process

Once an eligible return or refund request has been approved, our team will explain the refund method and the next steps.

• Refunds are processed after the returned item has been received and inspected, where a return inspection is required.
• The refund amount will be determined according to the order, the approved resolution, and applicable law.
• Depending on the original payment method and the circumstances, a refund may be issued through the original payment method or another mutually agreed method.
• For payments made through a bank, mobile financial service, or payment gateway, additional processing time may depend on the relevant provider.

We will inform you if any additional information is needed to complete your refund. Please retain your order details until the matter is resolved.

07Return Shipping Costs

Return shipping arrangements and costs depend on the reason for the return and the circumstances of the order.

• If the product is damaged, defective, or incorrect due to an error on our part, contact us before arranging return shipping so we can confirm the appropriate solution.
• For other return requests, any applicable return shipping charges will be communicated by our support team before the return is arranged.

Please keep any courier receipt or tracking information until your return has been completed.

08Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from the product you ordered, please contact our customer support team promptly.

To help us resolve the issue, please provide:

• Your order number and product name.
• A brief description of the issue.
• Clear photos or a short video showing the product and its condition, if available.
• Photos of the packaging or shipping label, if relevant.

Please keep the product, packaging, and included accessories until our team has advised you on the next steps.

09Order Cancellation

If you wish to cancel an order, please contact us as soon as possible and provide your order number.

Cancellation may depend on whether the order has already been processed, dispatched, or delivered. If an order has already been dispatched, our support team will explain the available options.

If payment has already been collected and the cancellation is approved, any applicable refund will be handled according to our refund process and applicable law.

10Additional Information

We may request additional information when necessary to verify an order or assess a return request. Please provide accurate order details so that we can assist you efficiently.

This policy is subject to applicable laws and consumer protection requirements in Bangladesh. Where applicable law provides a customer with rights that differ from this policy, those legal rights will apply.