Privacy Policy

1. Introduction

Shop Now Bd Online ("we", "our", or "us") operates an e-commerce website that enables customers to browse products and place orders online. This Privacy Policy describes how we collect, use, store, and disclose personal information in connection with our website and services.

This policy applies to information collected through our website and through customer communications relating to our services.

2. Information We Collect

Depending on how you use our website, we may collect the following categories of information:

Personal and Contact Information

• Your name, email address, and phone number.
• Billing, shipping, and delivery addresses.
• Information you submit through contact forms or customer support.

Order Information

• Products purchased, quantities, and order history.
• Order status, delivery details, and refund-related information.
• Coupon usage and relevant transaction references.

Technical Information

• IP address, browser type, device information, and operating system, where collected.
• Pages visited, interactions, and diagnostic information.
• Cookie identifiers and similar technologies, subject to applicable settings and consent requirements.

We collect only the information reasonably necessary for the relevant purposes, subject to applicable law and the features you choose to use.

3. How We Use Your Information

We may use your information to:

• Create and manage customer accounts.
• Process orders and arrange delivery.
• Communicate order confirmations, updates, and service messages.
• Respond to enquiries and provide customer support.
• Process eligible returns, refunds, and payment-related enquiries.
• Maintain website functionality, security, and performance.
• Detect fraud, abuse, or unauthorised activity.
• Improve products, services, and customer experience.
• Send promotional communications where permitted and, when required, with your consent.
• Comply with legal obligations and resolve disputes.

We do not intend to use personal information for purposes incompatible with the purposes described in this policy without an appropriate legal basis.

4. Orders and Payments

When you place an order, we use relevant contact, address, and order information to process your purchase and coordinate delivery.

If you pay through a third-party payment gateway, that provider may process payment information under its own privacy policy and security practices. We may receive transaction references and payment status information needed to confirm your order.

For manual payment methods, you may be asked to submit a transaction ID, payment reference, or payment confirmation image if the method requires it. Please submit only the information necessary to verify your payment.

We do not ask you to send account passwords, PINs, or one-time verification codes through customer support messages.

5. Cookies and Similar Technologies

Our website or its service providers may use cookies and similar technologies to support essential website functions and, where configured, remember preferences, understand website usage, or measure marketing performance.

Types of Cookies

• Essential cookies: May support login sessions, shopping carts, and security.
• Preference cookies: May remember selected website settings.
• Analytics cookies: May help us understand how visitors use the website, if enabled.
• Marketing cookies: May support advertising measurement or personalisation, if enabled.

You can manage cookies through your browser settings. Disabling essential cookies may affect shopping cart, login, or checkout functionality. Where required, non-essential cookies will be used only after the appropriate consent has been obtained.

6. When We Share Information

We do not intend to sell your personal information. We may share relevant information only when reasonably necessary for legitimate business purposes, subject to applicable law.

• Delivery providers: To deliver orders and coordinate shipments.
• Payment providers: To process or verify transactions.
• Website and hosting providers: To operate, maintain, and secure our website.
• Technical service providers: To support communications, analytics, or other features that we actually use.
• Legal authorities: Where disclosure is required by applicable law or a valid legal process.

Service providers may process information on our behalf or under their own applicable terms. We do not authorise service providers acting on our behalf to use personal information for unrelated purposes.

7. Data Security

We aim to protect personal information using reasonable technical and organisational safeguards appropriate to the information and risks involved.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. You should use a strong password, keep your account credentials private, and notify us if you suspect unauthorised activity involving your account.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order processing, customer support, accounting, dispute resolution, security, and compliance with applicable legal requirements.

Retention periods may differ depending on the type of information and the reason it was collected. When information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it, subject to legal obligations and legitimate recordkeeping needs.

9. Your Choices and Rights

Subject to applicable law, you may be able to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of information where deletion is permitted.
• Withdraw consent where processing relies on consent.
• Opt out of promotional emails by following the unsubscribe instructions, where available.
• Raise a concern about how your information is handled.

To make a request, contact us using the details below. We may need to verify your identity before responding. Some information may need to be retained where required by law or for legitimate business purposes.

10. Children's Privacy

Our website is intended for people who can lawfully use our services under applicable rules. We do not knowingly collect children's personal information in circumstances where such collection is prohibited. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.

11. Third-Party Websites

Our website may contain links to external websites or services. These third parties operate under their own privacy policies and practices. We are not responsible for the privacy or security practices of websites that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

12. Changes to This Policy

We may update this Privacy Policy when our website, services, data practices, or legal requirements change. The updated version will be published on this page with a revised "Last updated" date where appropriate.

We encourage you to review this page periodically to stay informed about how we handle personal information.

13. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or the handling of your personal information, please contact Shop Now Bd Online.