Refund & Return Policy | Shop Now BD Online
Effective Date: 12/12/2024
At Shop Now BD Online, customer satisfaction is our top priority. Please read our Refund & Return Policy carefully before making a purchase.
1. Return Eligibility
- Products must be returned within 7 days of delivery.
- Items must be unused, in original packaging, and include all accessories.
- Products damaged by the customer or missing parts are not eligible for return.
2. Non-Returnable Items
- Customized or personalized products
- Products damaged due to misuse
- Perishable items or items marked as “final sale”
3. Refund Process
- Refund requests are processed within 5–7 business days after we receive the returned item.
- Refunds are issued via the original payment method.
- Shipping charges are non-refundable, unless the return is due to our error.
4. Exchange Policy
- Exchanges are available for defective or wrong items only.
- Contact our customer support to initiate an exchange.
- Exchange shipping costs will be covered by Shop Now BD Online if the error is ours.
5. How to Initiate a Return or Refund
- Contact our customer service via email or phone.
- Provide your order number, product name, and reason for return.
- Pack the item securely in its original packaging.
- Ship the item to the return address provided by our support team.
6. Damaged or Defective Items
- If your item arrives damaged or defective, contact us immediately.
- We will replace the item free of charge or provide a full refund.
7. Contact Information
For any questions or concerns about returns or refunds, please contact:
- Email: info.shopnowbd.online
- Phone: 09638615672
